Privacy Policy

Last updated: 2026-05-12

Richard Casino respects the privacy of every visitor and account holder, and this document sets out the principles governing how personal information is handled across our platform. By using our services you acknowledge the practices described below.

Information collected during registration and play

When you open an account with Richard Casino, we gather identifying details such as your full legal name, date of birth, residential address, email address, and a contact telephone number. These elements are necessary to verify eligibility under our Curaçao Gaming Authority license (8048/JAZ2019-015) and to comply with anti-money-laundering obligations.

During gameplay we automatically log information about your wagering activity, transaction history, device fingerprint, IP address, browser type, and approximate geolocation. These technical signals allow us to deliver the service reliably, detect unauthorized access attempts, and produce accurate financial statements when requested.

Purposes for which your information is used

The primary purpose of data processing at Richard Casino is the delivery of gaming services, including processing deposits, settling winnings, and providing customer support. Without this information we would be unable to operate accounts or honor withdrawals to Canadian banking institutions.

Secondary purposes include fraud prevention, regulatory reporting to our licensors, identity verification through trusted third-party providers, and the improvement of game catalogues based on aggregated playing patterns. Where marketing communications are concerned, we rely on explicit consent that you may withdraw at any time via the preferences panel.

How long records are kept

Account records, transaction logs, and verification documents are retained for at least five years following the closure of an account, in line with Anjouan Gaming and Curaçao licensing requirements as well as international financial recordkeeping standards.

After this mandatory period elapses, data is either anonymized for statistical use or securely destroyed using industry-recognized methods. Backup archives are subject to the same retention schedules and are rotated systematically to prevent indefinite storage.

Sharing information with third parties

Richard Casino does not sell personal data. We share limited information with payment processors, identity verification services, game studios responsible for delivering certified content, and cloud infrastructure providers that host our platform under contractual confidentiality obligations.

Disclosure to regulatory authorities, law enforcement, or judicial bodies may occur where a valid legal request is presented or where we are required to report suspicious activity under applicable financial crime legislation. Players are not always notified of such disclosures when the law forbids it.

Your rights as a Canadian player

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial equivalents, Canadian residents may request a copy of the personal data held by Richard Casino, request corrections to inaccurate entries, and ask for deletion where retention is no longer legally required.

Requests should be submitted through the contact channels listed below and will typically receive a substantive response within thirty days. We may ask for additional identity confirmation before fulfilling sensitive requests to protect your account from unauthorized changes.

This privacy policy summarizes our handling practices in plain language and does not override the obligations imposed by our gaming licenses or applicable Canadian legislation, which take precedence in any conflict of interpretation.